iClaim Solutions was born out of the advances in technology and the need to improve the efficiency for insurers.
With Self-Service being a key driver, iClaim embraces the emergence of social media principles to give a more dynamic customer focussed experience for policy holders, whilst Insurer’s can be comforted that they remain in control.
Both our Validation and Pre-Claim services provide a cutting edge solution which is not only customer focussed but also greatly improves the efficiency of the entire process.
Typically the costs incurred in settling claims can be broken down into key areas which can be expressed as follows:-
So fast and efficient
So easy to use…even I can use it!
Really innovative and creative
By using iClaim you are able to move some of these costs around and eradicate a large portion of it altogether. iClaim can have its greatest impact on the customer journey by using it very early in the claim. It is possible to use iClaim during the initial call when a customer notifies you of their loss – the First Notification Of Loss (FNOL) call. If the handler is allowed the time to discuss any valid claim in full rather than spending their time appointing an external supplier then iClaim can guide them to the point of settlement. Obviously the handler will spend more time on this stage of the claim but with less administration overall due to no third party to appoint, manage, invoice to settle etc. the overall effort will be reduced.
One of our greater strengths is that our services are fully web enabled and through our web app customers have full access to our modules through our innovative Dashboard keeping them involved and be part of the process.
The customer will also experience a much faster journey rather than having to wait for a follow up call and can have their claim agreed and settled in their first call.